LAST UPDATED: NOVEMBER 13, 2018
Can I request specific samples?
We do not offer product samples at this time.
What if my product arrived damaged?
If you received a damaged product in your order, please email us with your order number to email@example.com along with pictures documenting the damage.
How do I change an item in my order?
We are unable to make changes to orders once they are submitted. As long as your item hasn’t shipped, we may attempt to cancel/refund and start a fresh order with your corrections. Please email firstname.lastname@example.org as soon as possible if you find an error in your order.
We’ll send you an email notification when your order is ready.
How much will it cost to ship my order?
The best way to see the total shipping cost is to place the items in your shopping cart as if placing a real order. You don’t have to go through with the payment to see the cost. If you aren’t ready to make your purchase, you can simply delete the order.
How long will it take for my package to arrive?
Within the USA, orders usually take 2-6 days to arrive once shipped.
International orders take 10-30 business days, but may be delayed at the border of the destination country as they go through customs.
Please note shipping time is independent from production time.
TAXES & FEES
We will charge taxes on orders being shipped within the US, according to the tax rates of the destination or as required by the state.
What type of payment methods do you accept?
We accept payments by credit card (Visa, Mastercard and American Express) and Paypal. We allow our customers to save payment methods in their accounts to make ordering quick and easy. Credit card numbers are not stored on our server to prevent data theft. All of our website security certificates are kept up to date.
My payment was declined. What do I do?
If your payment was declined, the first thing to do is check that all the information was correctly entered. We verify the CVV number on the back of the card as well as the card name, number, billing address, and expiry date. If the card is declined multiple times, the next step would be to check with your bank and verify that the card is not over the limit or on hold. If this is not the case, email us at email@example.com. While we cannot manually process the order, we can see if the payment is reaching our processor or not. It is rare that the payment gateway on is not working. If all the credit card information was entered correctly, and the payment was declined, it is likely the bank.
What currency is charged on your website?
Orders via the USA or international orders will be charged in US dollars.
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between or even within an order.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
In an effort to reduce the impact of returned products, we reserve the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.
When contacting us with an issue, please be sure to include photos for our reference. You may send an email to firstname.lastname@example.org with your pictures and comments.
All returns are handled on a case by case basis. In most cases, we does not cover the shipping cost of a returned item. Returns must be received within 30 days.
- What Personal Data we collect and why we collect it
- How we use Personal Data
- Who we share Personal Data with
- The choices we offer, including how to access, update, and remove Personal Data
Digital Hart Studios operates shop.nickihart.com (“Site”) and may operate other websites such as nickihart.com.
TYPES OF PERSONAL DATA WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Google Analytics, “events” and “pixels” that records traffic-related information and how you interact with the site.
- User Content: to the extent that you choose to input Personal Data as part of such content, images, comments, and other content, information, and materials that you post to or through the Service.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal email), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for delivery, booking services, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We mainly use the Order Information for confirmation purposes.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use WooCommerce to power our online store–you can read more about how WooCommerce uses your Personal Information here: https://woocommerce.com/terms-conditions/.
We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us at email@example.com.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is not intended for individuals under the age of 18.
If Digital Hart Studios, or substantially all of its assets, were acquired, or in the unlikely event that Digital Hart Studios goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Digital Hart Studios may continue to use your personal information as set forth in this policy.
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) by DigiCert. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission. After your order is placed, your credit card information remains encrypted at all times. We are never able to view your complete credit card information.
Fair Credit Billing Act
It is important to remember that you are protected by the Fair Credit Billing Act when shopping online as well. Under the Fair Credit Billing Act, your bank or credit card company cannot legally hold you liable for more than $50.00 worth of fraudulent charges. The FCBA settlement procedures apply only to disputes about “billing errors.” For example:
- Unauthorized charges. Federal law limits your responsibility for unauthorized charges to $50.
- Charges that list the wrong date or amount.
- Charges for goods and services you didn’t accept or weren’t delivered as agreed.
In the unfortunate event that your credit card is used without your authorization, you must notify your credit card provider in accordance with their reporting rules and procedures.